Faq's

Frequently Asked Questions

We suggest you visit our showrooms for satisfactory answers to your queries by our experienced staff.
However, in this segment, we’ve gathered most frequently asked questions about tiles, natural stones, surfaces, and cabinetries, ranging from selections to installations to maintenance.

Have your own questions? (or) (636) 680 - 2250
  • 01. Do you offer design services?
    Yes, our skilled staff is readily available for your design/renovation related queries. You can schedule a consultation with a ASMI Surfaces design consultant through phone call or visit your local store to begin your design today.
  • 02. How can I check if a particular product is in stock?
    We always try our best to stock every product that we claim to offer but sometimes they’re subject to availability and our ranges can vary depending on store size, location, etc. However, you can know the availability of natural stones and quartz through inventory.
  • 03. Do you offer tile samples?
    Yes, we offer tile samples- get in touch with our showroom representative to get them via courier or pick up.
  • 04. Who will guide me through selection?
    Our team of experts will assist you from ideating to selecting to creating the space that suits your imagination. Our skilled staff will help you make tile selections that fit your budget and vision.
  • 05. Can I return unused products?
    Return varies from brands to the type of products and projects. You may reach ASMI Surfaces’ representative to get assistance on the same.
  • 06. What quantities of material should I order for my job?
    Natural Stones require slightly more care than other types of materials.

    Clean your stone surfaces with a few drops of neutral PH stone cleaner available at retail stores. Avoid usage of vinegar or lemon juice as well as commercial cleaners that contain harmful chemicals.

    Use coaster under drink containers

    Avoid placing hot items directly on stone surfaces, use trivets or mats.
  • 07. How Do I Clean Grouts?
    Use mild cleaners and clean cloth, wet down the tile and grout and let it soak for a few minutes. This will loosen the tightly packed particles and make the surface easier to clean. If you notice grout stains, use a few drops of fresh lemon juice or to remove them.
  • 08. Difference Between Natural Stone and Manufactured Stone?
    Natural stones are formed by years of natural processes/reactions under the Earth; Natural stones feature imperfections, textures, and tonal variation that has formed over thousands of years by accumulation of minerals and other earthy materials. These stones are quarried and cut into various shapes for different uses. Each block is different; each slab is different.

    Manufactured stone (also known as engineered stone or manmade stone) is skillfully designed by men to resemble natural stones. Gives uniformity that only man-made manufacturing can offer but lacks the character that natural stones provide.

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Get in touch to know more about our services and how we can help you with the latest collection at Asmi Surfaces.